Frequently Asked Questions

Everything you need to know about your new favorite wheels.

How do I find the right size for my Heelys?

Heelys generally fit true to size. We recommend ordering your normal sneaker size. If you are between sizes, we suggest sizing up for a more comfortable fit, especially for growing feet.

What is your return policy?

We offer a 30-day return window for all unworn merchandise in its original packaging. Please ensure the wheels and tool are included in the box to receive a full refund.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your shoes sooner.

Are the wheels removable?

Yes, all Heelys come with a tool that allows you to easily remove the wheels. This transforms your Heelys into a standard pair of fashionable sneakers.

Do you offer international shipping?

Currently, we ship to a select number of international locations. Please check our shipping page for a full list of supported countries and associated customs fees.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.